We want your experience here to be as positive as possible. You have taken the time to purchase from us and chosen to spend your money with us. To this end we will refund immediately if
DOA or do our best to send replacements if we can. Our refund is less any shipping costs. We ship as fast as we can and at times it may mean we have to use 2 or 3 business days to prepare your order. If for any reason we are out of stock after you placed an order, we will give you options to:1. Choose a replacement fish
2. Wait until back in stock
3. Full refund


